Frequently Asked Questions (FAQ)
Frequently Asked Questions
1. How long does it take to process my order?
All products are made to order. Most orders are processed and fulfilled within 2–5 business days before shipping.
2. How long does shipping take?
Shipping times vary depending on your location. International orders typically arrive within 5–20 business days after fulfillment, while some regions may receive orders sooner.
3. Do you ship internationally?
Yes! We ship worldwide to most countries. Shipping availability depends on carrier and destination restrictions.
4. How can I track my order?
Once your order ships, you'll receive a tracking email containing your tracking number and shipping updates.
5. Why haven't I received my order yet?
Delivery times may occasionally be affected by customs processing, carrier delays, weather conditions, or high seasonal demand. Please check your tracking information first before contacting support.
6. Are your products made to order?
Yes. Every t-shirt, tote bag, and hat is produced specifically after an order is placed, helping reduce overproduction and waste.
7. Can I change or cancel my order?
Because production begins quickly after an order is placed, cancellations or modifications are only possible within a limited time after purchase. Contact us immediately if changes are needed.
8. What sizes do your t-shirts come in?
Size availability varies by product. Detailed size charts are provided on each product page to help you choose the best fit.
9. Do you offer returns or exchanges?
Since all products are custom-made, we generally do not accept returns for sizing issues or buyer's remorse. However, we'll gladly assist if your item arrives damaged, defective, or incorrect.
10. What should I do if my item arrives damaged?
Please contact us within a few days of receiving your order and include clear photos of the issue. We'll work to resolve the problem as quickly as possible.
11. Can I exchange my item for a different size?
Because products are made specifically for each order, size exchanges are generally unavailable. Please review the size guide carefully before purchasing.
12. Will my order arrive in one package?
Not always. Some items may ship separately depending on product type, packaging requirements, or fulfillment location.
13. Are your hats, tote bags, and apparel shipped together?
Sometimes they are, but certain products may be fulfilled from different facilities and can arrive separately.
14. Do you offer express shipping?
Express shipping may be available for select destinations during checkout, depending on the shipping carrier and delivery region.
15. Will I have to pay customs or import fees?
International customers may be responsible for customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price.
16. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available during checkout.
17. How should I wash my t-shirts?
For best results:
- Wash inside out in cold water
- Use mild detergent
- Avoid bleach
- Tumble dry on low heat or air dry
- Do not iron directly on printed areas
18. Are the product colors exactly the same as shown online?
We strive for accuracy, but actual colors may vary slightly due to screen settings, lighting conditions, and printing processes.
19. Do you have a minimum order quantity?
No. You can order as little as one item. Every product is produced individually when ordered.
20. How can I contact customer support?
If you have any questions regarding your order, shipping, sizing, or products, simply contact us through our Contact Page or email support, and we'll be happy to assist you.
Bonus FAQ (Highly Recommended)
Do you offer free shipping?
We may run free shipping promotions from time to time. Any active offers will be displayed during checkout or announced on our store.
Why does my order take longer than Amazon deliveries?
Unlike mass-produced products, every item is custom-made specifically for you after purchase. This ensures a unique product while reducing unnecessary inventory waste.
Are your products printed after ordering?
Yes. All designs are printed on demand once your order is placed, ensuring fresh production for every customer.